Privacy Policy
Your Privacy Matters
EVFriendlyStays is committed to protecting your privacy and personal data. We collect minimal information and never sell your data to third parties.
Effective Date: 3 August 2025
This Privacy Policy explains how EVFriendlyStays ("we," "our," or "us") collects, uses, and protects your information when you use our website and services. We are committed to ensuring your privacy is protected and your data is handled responsibly.
Information We Collect
Information You Provide
- Search Queries: Location searches, postcode entries, and accommodation preferences you enter on our site
- Communication: If you contact us, we may keep records of that correspondence
- Feedback: Reviews, comments, or suggestions you provide about our service
Information We Collect Automatically
- Usage Data: Pages visited, time spent on site, search patterns, and interaction with features
- Device Information: Browser type, operating system, device type, and screen resolution
- IP Address: Used for general location (country/city level) and security purposes
- Cookies and Tracking: Small files stored on your device to improve site functionality
How We Use Your Information
Our Primary Uses
- ✅ Provide search results for EV-friendly accommodations
- ✅ Improve our service based on user behavior and feedback
- ✅ Analyze site performance to optimize user experience
- ✅ Ensure site security and prevent fraud
- ✅ Comply with legal obligations and protect our rights
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our site:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for basic site functionality and security | Session |
| Analytics | Google Analytics (with consent) and Vercel Analytics for site performance monitoring | Up to 26 months |
| Performance | Speed Insights for loading performance optimization | 30 days |
Third-Party Services
We use the following third-party services that may collect information:
- Google Analytics: User behavior analytics (only with your consent). Data includes page views, interactions, and aggregated usage patterns. Governed by Google's Privacy Policy.
- Vercel Analytics: Anonymous visitor analytics and performance monitoring
- Supabase: Database hosting for accommodation data (no personal data stored)
- Booking Partners: When you click affiliate links, their privacy policies apply
- Google Fonts: Typography loading (minimal data collection)
Data Sharing and Disclosure
We DO NOT:
- ❌ Sell your personal data to third parties
- ❌ Share your data for marketing purposes
- ❌ Store sensitive personal information like payment details
- ❌ Track you across other websites
We may share anonymized, aggregated data for research or business purposes. We may disclose personal information only:
- With your explicit consent
- To comply with legal obligations
- To protect our rights and prevent fraud
- In connection with business transfers (acquisitions, mergers)
Your Rights and Choices
Under applicable data protection laws (including GDPR and UK GDPR), you have the following rights:
Access & Portability
Request a copy of the personal data we hold about you
Correction
Request correction of inaccurate personal data
Deletion
Request deletion of your personal data ("right to be forgotten")
Objection
Object to processing based on legitimate interests
Google Analytics Consent
How We Handle Analytics Consent
- ✅ Consent Required: Google Analytics only loads after you accept cookies
- ✅ Your Choice: You can accept or decline analytics cookies at any time
- ✅ No Tracking Without Consent: We never track your behavior without permission
- ✅ Easy Control: Change your preferences through our cookie banner or browser settings
Cookie Control
You can control cookies through your browser settings:
- Block all cookies (may affect site functionality)
- Delete existing cookies
- Set preferences for future cookies
- Receive notifications when cookies are set
Data Security
We implement appropriate technical and organizational measures to protect your data:
- Encryption: HTTPS encryption for all data transmission
- Access Controls: Limited access to personal data on a need-to-know basis
- Regular Updates: Security patches and system updates
- Data Minimization: We collect only necessary information
- Secure Hosting: Data hosted on secure, compliant infrastructure
Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy:
- Search Data: Anonymized after 30 days
- Google Analytics Data: Automatically deleted after 26 months (Google's default retention period)
- Vercel Analytics Data: Aggregated data retained for up to 2 years
- Communications: Deleted after resolving inquiries (typically 1 year)
- Legal Requirements: Some data may be retained longer to comply with legal obligations
International Data Transfers
Your data may be processed in countries outside the UK/EU. When this occurs, we ensure appropriate safeguards are in place through:
- Adequacy decisions by data protection authorities
- Standard contractual clauses
- Certification schemes and codes of conduct
Children's Privacy
EVFriendlyStays is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy periodically. Significant changes will be communicated through:
- Notice on our website
- Updated "Last Modified" date
- Direct notification if required by law
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: privacy@evfriendlystays.com
Subject Line: "Privacy Policy Inquiry"
Response Time: We aim to respond within 30 days
For complaints about data processing, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK or your local data protection authority.
Last updated: 3 August 2025